Refund Policy

Last updated: 2026-09-26

30-Day Returns

If a piece is not right for your space, contact us within 30 days of delivery for a return authorization. Items must be unused and in original packaging. Email support@gravoks.shop or call +1 (888) 495-4957 to start a return.

Handmade Variations

Small variations in color, size or texture are the signature of handmade work, not defects - and they are not grounds for a return on their own. Genuine defects (loose knots, hairline cracks, weaving flaws) are always replaced or refunded, your choice.

Damaged Items

If something arrives damaged, send a photo to support@gravoks.shop within 48 hours of delivery and we will make it right immediately - replacement or full refund.

Refund Timing

Once your return arrives back to us, refunds are processed within 5-10 business days to the original payment method. Return shipping is free for defective or damaged items; for change-of-mind returns, return shipping is deducted from the refund.

Contact

Questions? support@gravoks.shop | +1 (888) 495-4957 | 1600 Center St, Jupiter, FL 33458.